Performance & Quality Improvement

The Free Will Baptist Children’s Home staff is committed to providing quality care for all the children we serve. We accomplish this through a PQI Plan as a part of our accreditation process with the Council on Accreditation. We are committed to ensuring timely, periodic, and organized reviews of the quality of our services. These reviews enable us to implement needed changes to ensure this quality of care. We value stakeholder feedback, and you can comment on the contact tab of this website.

July-December 2025 PQI Activities

For the 2025-2026 fiscal year, the agency’s PQI team’s focus is on 3 areas of activity in alignment with the agency’s strategic plan:
- Explore and make recommendations for an improved and streamlined employee onboarding experience as well as recommendations for increased staff retention.
- Explore and evaluate process for program and person-centered outcomes development. This is to include recommendations of training and current outcomes evaluation.
- Explore and make recommendations for improvement of internal processes for manual review and updates, use of technology and artificial intelligence usage by employees across all programs.
A new employee survey was administered in November 2025 with a more dedicated interest toward feedback on training.
The new process for Annual Review of Programs and Services was fully implemented in July with all program directors supplying fiscal year information for their program as well as making recommendations for the new year.
There was a renewed interest in evaluating the campus recycling program and offering additional trainings for both staff and youth in order to obtain higher rates of recycling use.
All consumer surveys were evaluated and changes implemented to more properly reflect current data needs for decision making (i.e. youth under 12 survey addition, adding length of time in care and ensuring consistency across all surveys for data measurement and comparison.
Workgroups were formed to make recommendations for (1) employee recruitment, onboarding and retention as well as (2) artificial intelligence and technology policy and usage recommendations.
A new security system was installed for campus.
A new fire alarm system was installed in the Administration Building.
The new medication administration software and pharmacy provider was monitored regularly for effectiveness and compliance.
Changes were made to Foster Care reporting in order to allow for more consistent reporting across programs and for comparison, especially in case file review.
In response to the need for more specific measurement of program outcomes and program review:
- All programs constantly review person centered logic models naming specific inputs and activities as well as what outputs were produced, and outcomes measured by the program to ensure quality service delivery.
- All programs monitor and report quarterly on safety, medication review for compliance, client record review for compliance, grievances, referrals, admissions and discharges.

Refinement of Referrals, Admissions and Discharges report across programs was instituted in order to better track reasons for discharges as well as decline of referrals.

Summary of Nov 2025 Semi-Annual Survey Results

Surveys are scaled 1-5 with 1 the lowest rating and 5 the highest rating.

Alternative Family Placement Youth (13 & Older) Survey Results

The overall average score from 1-5 was 3.6 in youth satisfaction.

The highest average score was 4.3 related to educating youth in sexuality topics.

The lowest average score was 3.3 related to staff being available/willing to listen when youth need to talk.

Alternative Family Placement Youth (12 & Under) Survey Results

The overall average score from 1-5 was 4.6 in youth satisfaction.

The highest average score was 5 related to being treated fairly based on race, feeling safe and being able to participate in multiple activities.

The lowest average score was 3.9 related to communication with family members.

Bridge Learning Center Parent Satisfaction Survey Results

The overall average score from 1-5 was a 4.9 in parent satisfaction.

The highest average score was 5 in the areas of being treated respectfully by staff, provided services being helpful to child(ren), staff are loving & nurturing, physical needs of child(ren) being met, offering activities for families to interact with other families, meeting educational needs and offering a variety of physical & social activities.

The lowest average score was 4.7 in the area of being invited to participate in goal planning for their child(ren).

Foster Care and Adoptions Satisfaction Survey Results

The overall average score from 1-5 was 4.8 in parent satisfaction.

The highest score was 5 in the areas of being offered Foster Parent manual outlining role & responsibilities, FCSW is easily accessible, helpful during admission process and genuinely supportive.

The lowest score was 4.4 in the area of helpfulness of training topics.

Independent Living Youth Survey Results

The overall average score from 1-5 was 4.6 in youth satisfaction.

The highest average score was 4.9 in the areas of achieving personal goals, feeling safe in their apartment and learning skills to live independently.

The lowest average score was 4.1 in the area of learning better ways to deal with problems/mistakes.

DSS Satisfaction Survey Results

The overall average score from 1-5 was 4.7 in DSS satisfaction.

The highest score was 4.7 in the areas of providing criteria/eligibility info, accurate assessments by agency staff, appropriate/obtainable goals, service w/o discrimination, agency cooperation with community agencies, sensitive staff to cultural differences, competent & respectful staff with good skill delivery, confidentiality, encouragement to work on youth issues/problems, physical and emotional needs met, assistance to achieve academically and offering variety of physical & social activities.

The lowest score was 4.2 in the area of inclusion of family contact and having opportunity to give feedback in service planning meetings.

Parent/Guardian Satisfaction Survey Results

No surveys were completed.

Church Ministry (Staff) Satisfaction Survey Results

The overall average score from 1-5 was 4.3 in staff satisfaction.

The highest score was 4.6 in the area of the pastor being relatable/approachable.

The lowest score was 4 in the area of music met/exceeded expectations.

Church Ministry (Youth) Satisfaction Survey Results

The overall average score from 1-5 was 4 in youth satisfaction.

The highest score was 4.2 in the area of providing adequate events & participation.

The lowest score was 3.8 in the area of worship music being to youth liking.