Performance & Quality Improvement

The Free Will Baptist Children’s Home staff is committed to providing quality care for all the children we serve.  We accomplish this through a PQI Plan as a part of our accreditation process with the Council on Accreditation. We are committed to ensuring timely, periodic, and organized reviews of the quality of our services. These reviews enable us to implement needed changes to ensure this quality of care. We value stakeholder feedback, and you can comment on the contact tab of this website.  

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July 2022- June 2023 PQI Activities

 

• In response to a review of campus safety through staff and consumer surveys:

  • An Active Threat training was held for all staff by Nash County Sheriff’s Office in October 2022.

  • An Active Threat standing workgroup comprised of staff from across the agency was formed to continually evaluate best practices for campus trainings, proactive activities, changes in policy and protocols as well as proper campus response in the event of an Active Threat situations.

  • 2 AED devices were installed in common locations on campus and all staff were trained in the use of AED devices.

  • 4 staff members now have CPR/First Aid teaching certification with bi-monthly classes scheduled.

 

 

• In response to staff surveys for more employee recognition:

  • General staff meetings for 2023 include a time of recognition for various groups of employees to cover the entire agency throughout the year.

  • Supervisors were given guidelines for how to recognize their staff on a regular basis as well as a list of special recognition days in March 2023.

 

• In response to a need for more specific training:

  • Therapeutic Crisis Intervention trainings were scheduled more frequently, and additional staff were trained as instructors in January 2023. An additional staff was recertified in Therapeutic Crisis Intervention.

  • A group of 12 agency staff were chosen to participate in a yearlong John Maxwell certified leadership training cohort which began in July 2022 and concluded in April 2023.

  • In June 2023, 2 cottage staff and 2 Social Workers attended a conference in Texas focused on relationship-based trauma-informed care.

 

• In response to a need for greater compliance for tracking child specific needs:

  • The agency began using more features of Extended Reach as the childcare database for Foster Care and Adoptions, Independent Living as well as Alternative Family Placement.

 

• In response to the need for Pre-K preparation for Kindergarten and parent satisfaction surveys:

  • Bridge Learning Center added Pre-K assessments at regular intervals.

  • Bridge Learning Center partnered with Nash County Public Schools program to ensure a more seamless transition into Kindergarten.

  • More events were added for family interactions (i.e. Fall Festival October 2022, Christmas Party 2022, Open House prior to each school year).

 

• In response to the need for better therapeutic options and assessments resulting in better service planning for clients:

  • Alternative Family Placement began using the Child and Adolescent Needs and Strength (CANS) assessment tool.

  • Alternative Family Placement partnered with local community-based therapy options to ensure a more seamless process for therapy.

  • Alternative Family Placement reoriented programing to serve a higher number of Middle School age placements.

  • Alternative Family Placement held additional trauma-informed trainings by a TF-CBT trainer for all direct care staff in March 2023.

  • Foster Care and Adoptions will begin using the Child and Adolescent Needs and Strength (CANS) assessment tool in the summer of 2023 to improve service planning.

 

• In response to the need for more specific measurement of program outcomes and program review:

  • All programs created person centered logic models naming specific inputs and activities as well as what outputs were produced, and outcomes measured by the program to ensure quality service delivery.

  • All programs monitor and report quarterly on safety, medication review for compliance, client record review for compliance, grievances, referrals, admissions and discharges.

 

• In response to youth surveys:

  • Menu items were reviewed and revised in 2022.

  • Staff ability to cook was added to Direct Care performance evaluations.

  • Additional focus was added to provide for more sibling interaction when they live in different cottages.

 

• In response to consumer surveys:

  • A more precise feedback mechanism schedule and process to communicate with stakeholders was adopted to be implemented June 2023.