Performance & Quality Improvement

The Free Will Baptist Children’s Home staff is committed to providing quality care for all the children we serve. We accomplish this through a PQI Plan as a part of our accreditation process with the Council on Accreditation. We are committed to ensuring timely, periodic, and organized reviews of the quality of our services. These reviews enable us to implement needed changes to ensure this quality of care. We value stakeholder feedback, and you can comment on the contact tab of this website.

January – June 2025 PQI Activities

For the 2024-25 fiscal year, the agency’s PQI team will focus on 3 areas of growth and activity in alignment with the agency’s strategic plan:

Explore and implement training opportunities for continued leadership and staff development as well as improved onboarding experience and training for new hires.
Explore and evaluate refined data reporting and logic model metrics in order to produce better measurable outcomes by program. This is to include an assessment of the attainment of stakeholder feedback.
PQI will explore evidence-based models of care for a recommendation of implementation across all programs by FY 2025-26.

A final “Active Threat” policy with procedures for staff was adopted and added to the agency Emergency Preparedness Plan in April 2025.

An agency workgroup finalized an updated semi-annual employee survey in order to attain more specific feedback. This new survey will allow for more feedback in the area of training, recycle program and in how long an employee has been with the agency. The final survey was approved in June 2025 and will be implemented for the November 2025 employee survey.

A new annual programs and services review template was developed and implemented to be completed by directors at the annual reporting period each July. This new format will give a more objective method to review programs and services on an annual basis and also give an opportunity for directors to make recommendations as well. The initial reports will be reviewed in July 2025.

A new age-appropriate consumer survey for children in care under the age of 12 was developed and approved in March 2025 and was implemented in the May 2025 youth surveys. The results are included in feedback provided for May 2025 consumer surveys.

A new local pharmacy provider was established, and a new EMAR system was implemented in March 2025 in order to better meet the needs of clients and track med administration more efficiently.

In response to a review of training it was recommended that Therapeutic Crisis Intervention and CARE principles training be offered in a hybrid format. The finalization of the plan will be reviewed in July 2025. In addition, it was recommended all staff have updated CARE principles training.

Multiple departments and employees attended outside training with professional organizations. Of note was the inclusion of Residential and Foster Care workers attending the National Social Workers conference in Chicago, IL in June 2025. This was in direct response to the need for the agency to support inclusion in professional organizations and attend outside training as a part of the PQI 2024-25 Annual Plan.

The May 2025 employee survey results were reviewed with employees at the June 2025 general staff meeting.

In response to the need for more specific measurement of program outcomes and program review:

All programs constantly review person-centered logic models naming specific inputs and activities as well as what outputs were produced, and outcomes measured by the program to ensure quality service delivery.
All programs monitor and report quarterly on safety, medication review for compliance, client record review for compliance, grievances, referrals, admissions and discharges.

Refinement of Referrals, Admissions and Discharges report across programs was instituted in order to better track reasons for discharges as well as decline of referrals.

Summary of May 2025 Semi-Annual Survey Results

Surveys are scaled 1-5 with 1 the lowest rating and 5 the highest rating.

Alternative Family Placement Youth (13 & Older) Survey Results

The overall average score from 1-5 was a 3.7 in youth satisfaction.

The highest average scores were 4.6 related to working on achieving goals.

The lowest average score was a 3.4 related to improved youth relationships as a result of participation in service planning.

Alternative Family Placement Youth(12 & Younger) Survey Results

The overall average score from 1-5 was a 4.6 in youth satisfaction.

The highest average scores were 5 related to attending school while here at FWBCH.

The lowest average score was a 4 related to asking for help when making personal decisions.

Independent Living Youth Survey Results

The overall average score from 1-5 was a 4.7 in youth satisfaction.

The highest average scores were 5 in the areas of achieving goals, having a service plan to help achieve goals, being treated fairly based on race/cultural background, being able to build healthy relationships, having the opportunity to make personal decisions, participating in Thrive activities, and feeling safe/secure.

The lowest average score was a 4.2 in the area of various recreational/group activities.

Bridge Learning Center Parent Satisfaction Survey Results

The overall average score from 1-5 was a 4.8 in parent satisfaction.

The highest scores were 4.9 in the areas of staff being loving & nurturing, child safety, offering activities for families to interact with other families, and offering a variety of physical and social activities for the children.

The lowest score was a 4.6 in the area of being invited/encouraged by staff to participate in goal planning for their child(ren).

Parent/Guardian Satisfaction Survey Results

The overall average score from 1-5 was a 4.7 in parent/guardian satisfaction.

The highest scores were 5 in the areas of respectful, professional and courteous staff, encouraged to participate & provide feedback in youth service planning, quick response to concerns, helpful services, contact with child according to visitation plan, child safety, offering family therapy, meeting child educational needs, and offering variety of physical and social activities.

The lowest score was a 3 in area of helpfulness of family therapy.

DSS Satisfaction Survey Results

The overall average score from 1-5 was a 4.2 in DSS satisfaction.

The highest scores were 4.7 in the areas of services provided w/o discrimination, diverse staff, sensitive staff to cultural differences, confidentiality of client records, staff encouragement to work on specific issues/problems, and offering variety of youth physical and social activities.

The lowest score was a 3.3 in the area of providing information regarding criteria and eligibility for the program.

Foster Care and Adoptions Satisfaction Survey Results

The overall average score from 1-5 was a 4.8 in parent satisfaction.

The highest scores were 5 in the areas of being offered FP manual outlining role & responsibilities, FCSW working with child(ren) to receive services according to service plan, being supported by FCSW, ease of accessing FCSW by phone or email, and reasonable accommodation of child’s ethnic, cultural and religious traditions.

The lowest score was a 4.3 in the area of helpfulness of MAPP training.